Shipping policy

Welcome to Pup List! We're thrilled to help you find the perfect products for your pup. Please read through our shipping policy to understand how we deliver your items.

1. Processing & Delivery Times

Your order will be packed and headed to your furbaby within 2 business days - we email you as soon as it's been shipped and keep you updated if any delays occur! You can always track your order here. Depending on your location, most customers can expect to receive their order within 2-7 business days with some brand exceptions (See below).

Smarty Vets/ Test Kits:

Given the urgency of the health tests, we strive to provide expedited 2 day shipping. Depending on your location, it make take a few extra days but you'll receive a tracking number via email once your order is shipped, allowing you to monitor its progress.

Fable Crates U.S. Orders:

In-stock non-furniture items are typically fulfilled and shipped out within 2-3 business days unless otherwise noted on the website. Please note that orders placed on a Friday may not ship until Monday.

NOTE: Due to International supply chain disruptions, our Signature Crates are experiencing shipping delays.

While our Crates typically ship within a 1-2 week window, orders may experience additional shipping delays of up to 4 weeks

Crates are delivered in the order they are purchased, secure yours now to ensure the earliest delivery.

 

2. Free Shipping

• Enjoy free standard shipping on most domestic orders over $75 (exceptions for larger crates, etc). No promo code required—just select the free shipping option at checkout if eligible.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order directly through the link provided.

5. Shipping Restrictions

• Some items may have shipping restrictions due to state or local regulations. We will notify you if any products in your order cannot be shipped to your location.

6. Lost or Delayed Shipments

• If your order is delayed or lost in transit, please contact our customer service team at info@puplist.co. We will work with the carrier to resolve the issue as quickly as possible.

7. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy page.

8. Questions?

• If you have any additional questions about your order, please reach out to us at info@puplist.co or via our Contact Us page.

Thank you for choosing PupList! We’re committed to providing you with a seamless and enjoyable shopping experience. 🐾